| Primary job | Feedback and bug reports with dev context | Free heatmaps, session recordings, and insights dashboard |
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| Cost | Free tier with caps; paid Pro and Max for scale | Free analytics product from Microsoft |
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| Developer context | Console, network, JS errors, repro summary per report | Behavioral recordings and click maps; not a console bundle per submission |
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| User-initiated reports | Visitors submit feedback and bugs from a launcher | You analyze sessions after the fact in Clarity dashboard |
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| Privacy and cookies | Widget capture without visitor tracking cookies (see widget data guide) | Analytics product with Microsoft privacy terms |
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| Inbox workflow | Per-site inbox with triage, tags, and webhooks (Pro/Max) | Analytics dashboard; not a support inbox product |
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| Best for | Engineering and support acting on user-submitted reports | Marketing and UX reviewing aggregate behavior for free |
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