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Legal / Privacy

Privacy Policy

Last Updated April 30, 2026

This Privacy Policy explains what personal information we process, why, with whom we share it, how long we keep it, and the choices and rights available to you. We are based in Illinois, United States.

Scope

This policy applies to our marketing site, the FeedBlox dashboard, our APIs, and the JavaScript widget (collectively, the "Service"). When you use the widget on a customer's website, that customer determines what fields to collect and is the controller for that submission; FeedBlox acts as the processor on the customer's behalf.

Information We Process

  • Account information. Email address, display name, hashed password and/or federated identifier, workspace and plan membership, and authentication metadata.
  • Site and widget configuration. Site names, origin URLs, widget placement and theme preferences, embed tokens, and domain-verification records.
  • Feedback submissions. Sentiment or rating, optional comments, optional extra answers, optional screenshots or recordings, page URL, user-agent, and submitter IP for abuse prevention.
  • Client debug. Bounded console lines, failed network calls (without bodies), JS errors, and hashed element-trail fingerprints.
  • Billing. Plan status and identifiers from our payments provider (Polar) when you subscribe.

How We Use Information

  • To provide, operate, secure, and improve the Service and the widget.
  • To authenticate users, prevent fraud and abuse, and enforce our Terms.
  • To communicate with you about your account, billing, security, and material product changes.
  • To comply with legal obligations.

Where GDPR applies, our legal bases are performance of a contract, legitimate interests (security, fraud prevention, product improvement), consent where requested, and legal obligation.

Sharing

We share personal information with vendors that help us run the Service: cloud hosting, managed databases, email delivery, and federated sign-in providers. Those vendors are bound by contract to use the data only to provide services to us.

Retention

Account data is kept while your account is active. Feedback submissions are retained until you delete them or close the account, subject to backup windows. Security logs are kept for a limited period described in operational practice (typically up to 35 days for backups).

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, and to object to or restrict certain processing. Contact privacy@feedblox.net.

Contact

Privacy questions: privacy@feedblox.net. Security issues: security@feedblox.net.

Related: Cookie Policy and Subprocessors.