Use Cases / Feedback Automations
Auto-tag reports so the right ones surface first
Not every report needs the same response time. Automation rules add tags when sentiment or comment text matches - so negative checkout feedback is obvious before you finish your coffee.
The Problem
Manual tagging does not scale past a few reports per day. Teams miss urgent negative submissions buried under neutral comments, or spend time labeling the same patterns repeatedly.
How FeedBlox Helps
Create rules per site that match sentiment (positive, neutral, negative) and/or a comment substring. Matching rules append tags visible as chips in the inbox. Tags also appear in webhook payloads for downstream routing.
What You Get
- Match on sentiment, comment text, or both (AND logic)
- Tags show as chips on inbox rows and in report details
- automation_tags included in webhook JSON for routing rules
- Example: tag negative reports containing "checkout" for billing triage
- Example: tag positive reports containing "love" for testimonial follow-up
- Rules evaluated in order; duplicate tag names from multiple rules are deduped
FeedBlox Makes This Easy
Create a free account, add your site, verify your domain, and paste one script tag. Most teams collect their first report the same day. Client debug ships on every plan.